Privacy Policy

1. Introduction

Welcome to Instant Clips ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video clipping and transcription services at app.instantclips.site (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked to you, including:

• Account Information: Name, email address, password (encrypted)
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Profile Information: Optional profile photo, preferences, settings
• Communication Data: Support tickets, feedback, correspondence with us

2.2 Content You Upload

When you use our video clipping and transcription services, we process:

• Audio and video files you upload or import via URL (e.g., YouTube links)
• Generated clips, video variations, and rendered video outputs
• Transcription outputs and related data (timestamps, speaker labels, sentiment analysis, viral moment scores)
• Custom vocabulary, subtitle templates, and project preferences
• File metadata (filename, size, duration, source URL)
• Social media distribution settings and scheduling data

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, time spent, transcription history
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session cookies, authentication tokens, analytics data
• Log Data: Server logs, error reports, performance metrics

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Processing audio and video files for transcription and clip detection
• Generating and rendering video clips and variations
• Storing and managing your clips, transcriptions, and projects
• Distributing clips to social media platforms on your behalf
• Providing team collaboration features
• Managing your account, credits, and preferences

3.2 Service Improvement

• Analyzing usage patterns to improve our Service
• Developing new features and functionality
• Training and improving our AI models (only with anonymized data)
• Testing and quality assurance

3.3 Communication

• Sending service-related notifications (transcription complete, errors)
• Responding to support requests and inquiries
• Sending account updates and security alerts
• Sharing important product updates (with opt-out option)

3.4 Legal and Security

• Preventing fraud and unauthorized access
• Enforcing our Terms of Service
• Complying with legal obligations
• Protecting our rights and property

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• AssemblyAI: AI transcription processing (covered by their privacy policy)
• Anthropic (Claude): AI content analysis, clip detection, and content intelligence
• Stripe: Payment processing (PCI DSS compliant)
• Supabase: Database hosting, authentication, and file storage
• Cloudinary: Media storage, video processing, and content delivery
• Google: OAuth authentication for account sign-in, Google Analytics for website analytics
• PostHog: Product analytics and feature flag management
• Vercel: Web hosting and CDN services
• Resend: Transactional email delivery

4.2 Team Collaboration

When you share transcriptions with team members, those users will have access to the shared content according to their role permissions.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: TLS/SSL encryption for data in transit, AES-256 for data at rest
• Access Controls: Role-based access, multi-factor authentication options
• Secure Infrastructure: Enterprise-grade cloud providers with SOC 2 compliance
• Regular Audits: Security assessments and vulnerability testing
• Data Isolation: Your data is logically separated from other users

Note: While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account, plus 90 days for recovery
• Transcriptions: Until you delete them, or account deletion + 30 days
• Payment Records: 7 years for tax and accounting purposes
• Usage Logs: 90 days for security and analytics

You can delete your transcriptions at any time from your dashboard. Account deletion permanently removes your data after the retention period.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request a copy of your personal data in a structured, machine-readable format.

7.2 Correction

Update or correct inaccurate information through your account settings.

7.3 Deletion

Request deletion of your account and associated data (subject to legal retention requirements).

7.4 Restriction

Request that we limit how we use your information in certain circumstances.

7.5 Objection

Object to processing of your information for direct marketing or legitimate interests.

7.6 Withdraw Consent

Withdraw consent for processing where we rely on consent as the legal basis.

To exercise these rights, please contact us at privacy@instantclips.site

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Compliance with applicable data protection laws

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies:

• Essential Cookies: Required for authentication and core functionality (NextAuth.js session tokens)
• Analytics Cookies: Help us understand how users interact with our Service (PostHog, Google Analytics 4)
• Preference Cookies: Remember your settings and preferences (theme, language, UI state)

You can control cookie settings through your browser, but disabling cookies may affect Service functionality. Our analytics tools are configured to respect Do Not Track preferences where possible.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

11.1 Categories of Personal Information

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers: Name, email address, IP address, account ID
• Commercial Information: Subscription records, purchase history
• Internet Activity: Browsing history, search history, interaction with our Service
• Geolocation Data: Approximate location derived from IP address
• Audio/Visual Information: Audio and video files you upload for transcription
• Professional Information: Job title, company name (if provided)
• Inferences: Preferences and characteristics derived from your use of our Service

11.2 Your California Rights

• Right to Know: Request disclosure of personal information collected, used, disclosed, or sold
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of personal information
• Right to Limit: Limit use of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising these rights

11.3 Sale of Personal Information

We do not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes. We have not sold personal information in the preceding 12 months.

11.4 How to Exercise Your Rights

To exercise your California privacy rights, you may:

• Email us at privacy@instantclips.site
• Use the data export/deletion features in your account settings
• Contact us through our contact form

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf with proper written authorization.

11.5 Response Timing

We will respond to verifiable consumer requests within 45 days of receipt. If additional time is needed, we will inform you of the reason and extension period (up to 90 days total).

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals. Our Service currently does not respond to DNT signals. However, you can control your privacy preferences through:

• Browser cookie settings
• Account privacy settings
• Opt-out mechanisms in our marketing emails

13. Data Processing Agreements

For business customers who require a Data Processing Agreement (DPA) or Data Processing Addendum, please contact us at legal@instantclips.site. We offer standard contractual clauses for international data transfers.

14. Your Content, Clips, and Transcriptions

14.1 Content Ownership

You retain all ownership rights to your uploaded content, generated clips, video variations, and transcriptions. We do not claim ownership of your content.

14.2 How We Process Your Content

Your uploaded audio/video files, clips, and transcriptions are:

• Processed by our AI systems to generate transcriptions, detect viral moments, and produce video clips
• Rendered into video variations with subtitles, effects, and custom branding as you configure
• Stored securely on encrypted servers (Supabase and Cloudinary)
• Accessible only to you and team members you authorize
• Distributed to social media platforms only when you explicitly initiate such distribution
• Deleted upon your request or account termination

14.3 AI Training

We do NOT use your specific content to train AI models. We may use anonymized, aggregated metadata (such as error patterns, language statistics, or clip engagement patterns) to improve our service, but your actual audio files, video files, clips, and transcription content are never used for AI training purposes.

14.4 Third-Party AI Providers

Your content may be processed by third-party AI providers (such as AssemblyAI for transcription and Anthropic Claude for content analysis) to deliver our services. These providers are contractually obligated to:

• Process your data only for the purpose of providing transcription services
• Not use your content for training their AI models
• Delete your content after processing (typically within 24-72 hours)
• Maintain appropriate security measures

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@instantclips.site
• Contact Form: https://app.instantclips.site/contact
• Response Time: We will respond to privacy inquiries within 30 days